ACSA Personnel Institute

Program: 8:30-10:00 a.m.
Location: Hilton Long Beach

He Said, She Said, They Said: The Anatomy of an Effective Investigation

Whether it is a formal, written complaint or an informal, verbal complaint, arguably the most critical aspect of responding is the ability to conduct a prompt, thorough and effective investigation into the complainant’s concerns.  The primary purpose of this session is to prepare managers and supervisors to thoroughly gather the facts so they can confidently make employment/education decisions and issue effective remedies for victims.


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